Frequently Asked Questions




How do I register?
Head to the online registration form to register. The preferred method of registration is via the online form, however if you experience issues with our online registration form, please contact us on +61 2 9368 1200.

How much are the registration fees / What is included in the registration fee?
Please refer to the registration page for a full breakdown on the registration types and entitlements.

I tried to sign in to the registration portal but received an error message saying ‘signing in failed’
If this is your first time registering for Cosmetex 2017, you will need to create a new account. If you have forgotten your password, there is the option to reset this. If you continue to have problems singing in, please contact us on +61 2 9368 1200.

What is the late registration fee?
The late registration fee is charged for all registrations received within ten (10) working days to the start of the conference.

How do I confirm that I am successfully registered?
Once your registration is finalised, you will receive a confirmation email indicating that you are officially registered. Attached to this email will be your tax invoice and receipt as proof of payment.

When do registrations close?
Registrations will be open until the end of the conference allowing you to register at your convenience.

Do I need to register for the concurrent sessions in advance?
Delegates are free to choose the concurrent sessions they would like to attend on the day, there is no need to register selections in advance.

Can registrations be shared? If I cannot attend, can a colleague attend in my place?
Registrations cannot be shared. If a delegate is unable to attend, they may send a substitute in their place. Substitutions can be made by notification in writing to the Conference Organisers at

Which credit cards does the conference accept?
The conference accepts AMEX, MasterCard and Visa.

Can I request an invoice?
The online registration form requires full payment at the time of registration. If you require a tax invoice, please complete the manual registration form or contact the Conference Organisers.

Can I register now and pay onsite or after the conference?
No, all payments must be received prior to the conference commencing.

How can I amend or cancel my registration?
All cancellations and amendments cannot be accepted over the telephone. Cancellations and amendments must be sent in writing either by mail, fax or email to the Conference Organisers. All cancellations will be proceed in line with Cosmetex 2017’s cancellation policy.

Do I need personal insurance?
Registration fees do not include insurance of any kind. Participants are advised to take out personal insurance, including cover for travel, accommodation and personal possessions.

How do I obtain a certificate of attendance?
A certificate of attendance personalised to reflect your registration will be emailed one week after the conference.

How do I obtain the delegate list?
An electronic copy of the delegate list will be emailed to attendees after the conference.

Am I allowed to bring a guest?
No, everyone who attends Cosmetex 2017 needs to be registered.

Can I add a social function ticket to my registration?
This will be subject to availability at the time of request.

Can I cancel a social function ticket?
Yes. A refund will depend on whether your social function ticket has been sold.


Can I book with the hotel directly?
Special rates have been negotiated for conference delegates at The Hilton Hotel in Sydney. These rates are only available to conference delegates and bookings MUST be made via the online registration form. Do not contact the hotel directly to book these rates.

Can an accommodation booking be made without credit card details?
No, all accommodation bookings must be guaranteed with a credit card.

Will this credit card be used to pay for the accommodation booking?
No, the card is only used to guarantee the booking, not for full payment. Full payment can be made upon check-in or check-out depending on the hotel’s policy.

Can pre-payment for accommodation bookings be organised?
Yes, if you would like to pre-pay your accommodation please contact the Conference Organisers at who will arrange an invoice.

I called the hotel but they don’t have my booking
Each booking is managed through a conference block so hotels will often have this listed differently. For any and all accommodation queries, please contact the Conference Organisers at rather than going to the hotel directly.

When do accommodation bookings close?
At 30 days prior to the conference, all unsold accommodation rooms will be released back to the hotel. After this point, all bookings will be made on a request basis and will be subject to the hotel’s availability with rates often different to the conference rate. It is for this reason that we encourage all accommodation bookings to have been made before 30 days prior to the conference.

How can I cancel my accommodation?
All cancellations and amendments cannot be accepted over the telephone. Cancellations and amendments must be sent in writing either by mail, fax or email to the Conference Organisers. All cancellations will proceed in line with the individual hotel’s cancellation policy.

I would like to stay longer than the dates available on the online registration form
Should you wish to extend your stay beyond the conference dates, please contact the Conference Organisers at advising of the check-in and check-out dates and the room type required. We will then make the booking on your behalf.

ICE Australia - Conference Organiser
Conference Organiser

International Conferences & Events

183 Albion St
Surry Hills NSW 2010    [map]
t: +61 2 9368 1200  |  f: +61 2 9368 1500